Return and Refund Policy: At Turn It Magnetic, we take great pride in the quality of our handcrafted magnets. Because each item is customized or made-to-order, we handle returns and refunds under the following guidelines:
1. Custom and Made-to-Order Items: Due to the personalized nature of our products, we do not accept returns, exchanges, or cancellations for change of mind once production has begun. Please review your design, text, or photos carefully before finalizing your order at checkout.
2. Mistakes, Damaged, or Defective Items: If we made an error on your order, or if your magnets arrive damaged, we want to make it right! Please inspect your order immediately upon delivery. Contact us within 24 hours of receipt at turnitmagnetic@outlook.com. Include your order number and clear photos of the issue (such as a printing error, a physical defect, or shipping damage). If the fault is ours we will gladly issue a free replacement or a full refund for the affected items.
3. Eligible Returns (For Non-Custom Items Only) You must request a return within 5 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Customers are responsible for paying their own return shipping costs.
4. Refund Processing Once your refund is approved, it will be automatically processed back to your original payment method. Please allow 10–15 business days for your bank or credit card company to clear and post the refund to your account.
Custom Photos: Please note we are not responsible for faces or text cut off if your uploaded photo did not fit the template crop circle/square. If we notice picture quality is not optimal we will endeavor to reach out so they can be resent. We want you to love your magnets! Please note that images that have been compressed (e.g from Facebook) or screenshot may not be of high quality.
1. Custom and Made-to-Order Items: Due to the personalized nature of our products, we do not accept returns, exchanges, or cancellations for change of mind once production has begun. Please review your design, text, or photos carefully before finalizing your order at checkout.
2. Mistakes, Damaged, or Defective Items: If we made an error on your order, or if your magnets arrive damaged, we want to make it right! Please inspect your order immediately upon delivery. Contact us within 24 hours of receipt at turnitmagnetic@outlook.com. Include your order number and clear photos of the issue (such as a printing error, a physical defect, or shipping damage). If the fault is ours we will gladly issue a free replacement or a full refund for the affected items.
3. Eligible Returns (For Non-Custom Items Only) You must request a return within 5 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Customers are responsible for paying their own return shipping costs.
4. Refund Processing Once your refund is approved, it will be automatically processed back to your original payment method. Please allow 10–15 business days for your bank or credit card company to clear and post the refund to your account.
Custom Photos: Please note we are not responsible for faces or text cut off if your uploaded photo did not fit the template crop circle/square. If we notice picture quality is not optimal we will endeavor to reach out so they can be resent. We want you to love your magnets! Please note that images that have been compressed (e.g from Facebook) or screenshot may not be of high quality.